What Information Does Shadi Done Collect About You?

To help you find your ideal match, Shadi Done collects certain types of information. Here’s a summary of what we gather:

• Information You Provide

• Information Collected Automatically

• Information From Third Parties

We use this information to enhance your experience, suggest better matches, and ensure the safety and security of our platform.

By using Shadi Done, you agree to the collection, processing, and sharing of your information as described in our privacy policy.

Rephrased Information We Collect:

a) Information You Provide:

Profile Information: When you sign up, you’ll provide details such as your name, gender, date of birth, contact information, education, work, photos, marital status, and interests.

Payment Information: If you opt for paid services, your payment details (credit card, debit card, UPI) will be shared with our payment processor.

Success Stories: You may share testimonials, success stories, and photos (optional).

Surveys and Promotions: Information is collected when you participate in surveys, contests, or promotions.

Customer Support: Any details shared with customer support help improve service quality (optional).

Friend Invites: You may share interesting profiles or articles with friends via their email addresses (one-time message only).

User Content: Your chat messages, profile details, and other content are processed for matchmaking purposes.

b) Information Collected Automatically:

Activity Data: We collect data on your activity, such as login times, features used, searches, clicks, and interactions with other users.

Device Information: We collect data about your device, including IP address, device type, operating system, browser details, and app settings.

SMS Permission: We request SMS permission to send one-time passwords (OTPs) for transaction authentication.

c) Information from Third Parties:

Social Media Login: If you use social media accounts (e.g., Facebook) to register, some details from those accounts will be collected (optional).

Mobile Number Collection and Sharing:

a) How and Why We Collect Your Mobile Number:

How We Collect It: Your mobile number is provided during registration for OTP verification. It’s also used for communication with other users who may want to connect with you.

We Don’t Sell Your Mobile Number: We assure you that we will never sell your number to any third party.

Sharing Upon Connection Acceptance: Your mobile number will be shared only when you mutually accept a connection request. This allows both parties to discuss the proposal directly.

Control Over Sharing: You can choose whether to share your mobile number by going to “Settings” → “Privacy” after registration. You can also update your number or add WhatsApp for direct communication.

b) Mobile Device Information Collection:

Device Data: We collect details like your device type, operating system, and unique device identifier.

Communication: This helps us send you push notifications, alerts, and important messages about matches, offers, and service updates.

How We Use Your Information:

Matchmaking: We use the information to create your profile, recommend matches, and tailor your experience on Shadi Done.

Account Management: We ensure your account operates smoothly and securely.

Support: Your information is used to provide you with customer support whenever needed.

Improving Services: We analyze user data (anonymously) to improve our platform and your experience.

Staying Connected: We may send notifications or emails regarding potential matches, promotions, or offers you might be interested in (with your consent).

With Whom Do We Share Your Information?

Except as explicitly mentioned or outlined in this policy, we do not sell, rent, share, or disclose your personal information.

Your Matches: We share information you display on your profile with other users to help you find compatible matches. You control what you share.

Trusted Partners: We work with carefully selected service providers who only access your data to perform specific services, and they are bound by confidentiality agreements.

Legal Requirements: We may disclose your information to comply with the law or to protect the rights and safety of our users.

How to Access or Control Your Information:

Shadi Done empowers you to manage your information and privacy settings. Here’s how:

Managing Your Profile: You have full control over the information you share. Simply log in to your account and go to the “Settings” or “Privacy” section:

Review & Update: Easily update your details, interests, and preferences.

Control Visibility: Set the level of exposure for your information and choose what to share.

For EU Users:

Right to Access: You can request a copy of your personal information.

Right to Rectification and Erasure: You can update any incorrect data or request deletion of your personal information.

Right to Object: You can object to specific processing activities, though this may limit matchmaking services.

Right to Withdraw Consent: You can withdraw your consent at any time. This will result in the deletion of your profile and removal of matchmaking services.

Security Verification: For safety reasons, we may ask for identification to process requests related to your data.

How Do We Secure Your Information?

We take security seriously and use robust measures to protect your data:

Encryption: Sensitive data like payment details are encrypted during transmission.

Restricted Access: Only authorized personnel have access to your data, limiting potential risks.

Security Protocols: We follow industry best practices to protect your data.

What You Can Do:

Use a strong password.

Be cautious about the information you share online.

Only access Shadi Done from trusted devices.

How Long Do We Keep Your Information?

We keep your data for the duration of your service usage. After deleting your account, we retain your information for six months, unless we need to retain it for legal or operational reasons.

Cookies and Tracking Tools:

We use cookies and web beacons to collect activity data to improve your experience and personalize your content.

You control the cookies:

Accept all cookies for a smoother experience.

Disable cookies, though some features may be limited.

By using our platform, you consent to the use of cookies and similar technologies.

International Transfers of Your Information:

Your information may be stored and processed in countries other than your home country, including Pakistan, to provide our services efficiently.

Safeguards for Transfers: We take necessary steps to protect your data during international transfers.

For EEA Users: Data may be transferred outside the EEA, but always in compliance with data protection regulations.

How Will You Know of Changes to the Privacy Policy?

We’ll notify you of any major changes to our policy by email and explain how they impact you. You’ll also have options to manage your preferences.

How to Delete Your Data Permanently?

If you wish to delete your data, you can request permanent deletion of your account. Here’s how:

Permanent Deletion: Your account and profile will be removed immediately, though some anonymized data may be retained for security reasons for six months.

After 6 Months: The data will be permanently deleted, unless there are legal concerns or outstanding issues.

How to Delete/Deactivate Your Account?

If you need a break or want to explore other options, Shadi Done allows you to deactivate or delete your account at any time.