Refund Policy – Shadi Done

Last Updated: June 29, 2026

Welcome to Shadi Done. Your trust is extremely important to us, and we are committed to providing a secure, transparent, and reliable matrimonial platform for every user. This Refund Policy explains how refunds, cancellations, payment disputes, and related matters are handled when you purchase any subscription, premium membership, profile promotion, or other paid services through Shadi Done.

This Refund Policy is designed to ensure fairness for both our users and our business. By purchasing any paid service on Shadi Done, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy, our Terms and Conditions, and our Privacy Policy.

Our objective is to maintain complete transparency regarding refunds, payment processing, subscription cancellations, and eligibility requirements. Please read this document carefully before purchasing any premium service.

Introduction

At Shadi Done, we strive to provide one of the most trusted online matrimonial experiences by helping individuals and families connect for meaningful relationships and marriage. We invest significant resources into maintaining our platform, verifying user information where applicable, improving security, developing new features, and ensuring a smooth user experience.

While we always work hard to deliver quality services, we understand that there may be situations where a customer wishes to request a refund. Therefore, this Refund Policy clearly outlines the circumstances under which refunds may or may not be granted.

Every refund request submitted to Shadi Done is reviewed individually. Our goal is to ensure that every customer receives fair treatment while also protecting the integrity of our platform.

Refund Eligibility

A refund request may be considered under the following circumstances.

A. Technical Issues

If you purchased a premium membership or paid feature and were unable to use it because of a verified technical problem caused by Shadi Done, you may qualify for a refund.

Examples include:

• Service not activated after successful payment

• Payment completed but subscription missing

• Premium features inaccessible due to system error

• Technical failures preventing normal use

Our technical team will investigate the issue before approving any refund.

B. Duplicate Payments

If you were accidentally charged multiple times for the same purchase because of a payment gateway issue or technical error, Shadi Done will process a full refund for the duplicate transaction after verification.

Supporting documents such as transaction IDs or payment receipts may be requested.

C. Unauthorized Transactions

If you believe someone used your payment method without your permission, please contact us immediately.

Our support team will review your case carefully. We may request identity verification and additional documentation before making a decision.

D. Incorrect Charges

If the amount charged differs from the amount displayed during checkout due to a verified billing error, the difference will either be refunded or adjusted accordingly.

E. Service Not Delivered

If you purchased a paid feature that was never delivered despite successful payment, you may be eligible for a refund after verification.

Examples include:

• Premium badge not activated

• Profile boost not applied

• Featured listing not published

• Paid visibility service not started

F. Change of Mind

Refund requests based solely on a change of mind may only be considered if:

• the request is submitted within 7 days of purchase,

• no premium services have been used,

• no benefits from the subscription have been accessed.

Approval is at the sole discretion of Shadi Done.

Situations Where Refunds Will Not Be Granted

Refunds generally will not be provided under the following circumstances:

• Premium services have already been used.

• Subscription period has partially or fully expired.

• You found a match after purchasing.

• You no longer require matrimonial services.

• You changed your personal plans.

• You forgot to cancel your subscription.

• Dissatisfaction without evidence of service failure.

• Violation of our Terms and Conditions.

• Suspension due to misuse of the platform.

• False or misleading refund claims.

Non-Refundable Services

Certain products and services are strictly non-refundable.

These include:

• Profile Boost Packages

• Featured Profile Promotions

• Verification Services

• Premium Visibility Packages

• Digital Downloads

• Promotional Campaigns

• Advertising Services

• Custom Profile Assistance

• Personalized Consultation

• Special Limited-Time Offers

Once activated or delivered, these services cannot be refunded.

Subscription Refund Policy

Premium subscriptions on Shadi Done provide immediate access to exclusive features.

Because these benefits become available instantly after activation, refunds are generally unavailable once:

• messaging features have been used,

• contact details have been unlocked,

• premium search filters have been accessed,

• profile visibility has increased,

• premium membership has started.

Users should carefully review subscription details before completing payment.

Refund Request Process

To request a refund, follow these steps.

Step 1

Email our support team.

Provide:

• Full Name

• Registered Email Address

• Order Number

• Payment Method

• Transaction ID

• Purchase Date

• Reason for Refund

Step 2

Our customer support team will acknowledge your request.

Step 3

Our billing and technical departments will investigate your case.

This review generally takes 5–7 business days.

Step 4

If approved, your refund will be processed using the original payment method whenever possible.

Refund Processing Time

Approved refunds are generally processed within 10–15 business days.

However, processing times may vary depending on:

• Bank policies

• Credit card issuer

• Payment gateway

• International payment processing

• Public holidays

Some financial institutions may require additional time before the funds appear in your account.

Partial Refund Policy

In certain situations, Shadi Done may approve a partial refund instead of a full refund.

Examples include:

• Partial subscription usage

• Temporary technical interruptions

• Billing adjustments

• Service interruptions affecting only a portion of your membership

Partial refunds are evaluated individually.

Subscription Cancellation Policy

You may cancel automatic renewal at any time before the next billing cycle.

Cancellation prevents future charges but does not automatically qualify you for a refund of previous payments.

Once a billing cycle has started, payments already processed remain subject to this Cancellation and Refund Policy.

Payment Disputes

Before filing a payment dispute with your bank or credit card provider, we encourage users to contact Shadi Done directly.

Most payment-related concerns can be resolved quickly through our customer support team.

Submitting false chargebacks after receiving services may result in permanent account suspension.

Fraud Prevention

To protect our users and platform, refund requests are monitored for fraudulent activity.

Refunds may be denied if we detect:

• False claims

• Identity fraud

• Payment fraud

• Multiple abusive refund requests

• Misuse of promotional offers

• Policy manipulation

Service Interruptions

Although Shadi Done strives for uninterrupted service, occasional downtime may occur due to:

• Scheduled maintenance

• Security upgrades

• Server maintenance

• Software updates

• Internet outages

• Force majeure events

Temporary interruptions do not automatically qualify for refunds.

User Responsibilities

Users are responsible for:

• Providing accurate payment information.

• Keeping account credentials secure.

• Reviewing subscription plans before purchase.

• Reading this Refund Policy before making payment.

• Reporting billing issues promptly.

Failure to follow these responsibilities may affect refund eligibility.

Changes to This Refund Policy

Shadi Done reserves the right to modify this Refund Policy at any time.

Updated versions become effective immediately upon publication on our website.

Users are encouraged to review this page regularly.

Continued use of our services after updates constitutes acceptance of the revised policy.

Refund Approval Criteria

At Shadi Done, every refund request is carefully reviewed to ensure fairness and transparency. Our support team evaluates each request based on the details provided, the type of service purchased, the payment status, and whether the service has already been used. Refund approval is not automatic and depends on compliance with this Refund Policy. Users may be asked to provide additional information such as payment receipts, transaction IDs, screenshots, or other supporting documents to help us verify the request. We aim to complete every review as quickly as possible while ensuring that all cases are handled fairly and consistently.

Payment Methods and Refund Options

Refunds issued by Shadi Done are generally processed using the same payment method that was used for the original transaction. Depending on the payment gateway, bank, credit card provider, or digital wallet, the time required for the refunded amount to appear in your account may vary. In some situations where the original payment method is unavailable or cannot accept refunds, we may contact you to discuss an alternative refund option where legally permitted. All refunds are subject to verification and compliance with this Return and Refund Policy.

Exceptional Circumstances

While our standard Cancellation and Refund Policy applies in most situations, Shadi Done understands that exceptional circumstances may arise. Cases involving major technical failures, prolonged service interruptions, system-wide outages, or other unforeseen events may be reviewed individually by our management team. Approval of refunds under exceptional circumstances remains solely at the discretion of Shadi Done, and each case is assessed based on the available evidence, the nature of the issue, and the impact on the user’s experience.

User Cooperation During Refund Requests

To ensure a smooth Refund Process, users are expected to cooperate fully with our customer support team. This includes providing accurate personal information, valid payment details, purchase confirmations, and any additional documentation requested during the review process. Delays in providing the required information may result in extended processing times or the inability to complete the refund request. Shadi Done reserves the right to decline requests that contain false, incomplete, or misleading information.

Policy Acceptance

By purchasing any premium membership, subscription, or paid feature from Shadi Done, you acknowledge that you have read, understood, and agreed to this Refund Policy, Return and Refund Policy, and Cancellation and Refund Policy. Continued use of our services after making a purchase confirms your acceptance of all refund-related terms and conditions. We encourage every user to review this policy regularly, as it may be updated from time to time to reflect improvements in our services, legal requirements, or operational practices.

Contact Us

If you have any questions regarding this Refund Policy, Return and Refund Policy, Refund Process, or Cancellation and Refund Policy, please contact our customer support team.

Website: https://shadidone.com/

Email: support@shadidone.com

Customer Support: Monday to Saturday

Business Hours: 9:00 AM – 5:00 PM

Frequently Asked Questions (FAQs)

Can I receive a refund after using premium features?

Generally, no. Once premium services have been accessed or used, they become non-refundable.

How long does refund approval take?

Most requests are reviewed within 5–7 business days.

When will I receive my money?

Approved refunds are typically processed within 10–15 business days, depending on your payment provider.

Can I cancel my subscription anytime?

Yes. You may cancel future renewals at any time. However, cancellation does not guarantee a refund for payments already processed.

Does Shadi Done guarantee refunds?

No. Every refund request is evaluated individually based on this Refund Policy.

Final Statement

At Shadi Done, customer satisfaction, transparency, and trust remain our highest priorities. This Refund Policy, Return and Refund Policy, Cancellation and Refund Policy, and Refund Process have been created to provide clear guidance regarding payments, subscriptions, refunds, and cancellations. We encourage every user to read this policy carefully before purchasing any premium service to ensure a smooth and informed experience.