At Shadi Done, we aim to provide the best experience to our users. However, we understand that sometimes, circumstances may change, or you may feel the need to request a refund. Below are the terms and conditions under which refunds are processed:

1. Refund Eligibility

Refund requests will be considered under the following conditions:

• Subscription or Service Fees: If you purchased a subscription or a paid service, you may be eligible for a refund if the service was not delivered as promised or if the service is not functioning properly due to a technical issue.

• Payment Errors: If a payment was processed incorrectly, or if you were charged multiple times for the same service, you are eligible for a full refund.

• Change of Mind: Refund requests due to a change of mind can only be processed within 7 days of the purchase date and if no service has been used during that period.

2. Refund Process

To initiate a refund, please follow these steps:

1. Contact Customer Support: Reach out to our customer support team at [insert contact details] with your refund request. Please include your order number, the reason for your refund, and any relevant details.

2. Review Period: Once we receive your refund request, our team will review your case. We will confirm whether your request meets the criteria outlined above. This may take up to 5-7 business days.

3. Approval and Refund: If your refund request is approved, the refund will be processed to the original payment method. Please note that the processing time for refunds may vary depending on your bank or payment provider and may take up to 10 business days.

3. Non-Refundable Services

The following services or products are non-refundable:

• Paid Services Already Rendered: If you have already used or accessed the services (e.g., matchmaking services, profile boosts, etc.), a refund will not be applicable.

• Digital Products: Once digital products (such as special profile packages or one-time promotional offers) are activated or used, they are non-refundable.

• Custom Services: Any services that are customized to your specific needs or requests are also non-refundable after delivery.

4. Partial Refunds

In certain situations, only partial refunds may be granted. This includes:

• Unused Services: If you have used part of a subscription or service but request a refund, only the unused portion of the service may be refunded.

• Service Downtime: If there was a period of service downtime that impacted your experience, partial compensation may be provided depending on the length of the downtime.

5. Cancellations

• You can cancel any ongoing subscriptions or recurring payments by contacting our support team, and we will stop further charges. However, no refund will be processed for payments already made.

6. Processing Times

Refunds will be processed within 10-15 business days from the date of approval, depending on the payment method used. Once processed, we will send you a confirmation email with the details of your refund.

7. Contact Information

If you have any questions regarding our Refund Policy or wish to request a refund, please reach out to our customer support team:

• Email: [insert email address]

• Phone Number: [insert phone number]

• Operating Hours: Monday to Saturday, 9:00 AM – 5:00 PM (GMT)